1. Ownership of the domain www.feiradalouca.com

2. Purpose and scope

3. Information about content

4. Intellectual and industrial property

5. Responsibilities

6. Obligations of Customers and Users

7. Privacy and protection of personal data

8. Ordering online

9. Availability of Products

10. Shipping costs

11. Cancellations, exchanges and returns

12. Applicable legislation

1. Ownership of the WWW.FEIRADALOUCA.COM domain 

The Site www.feiradalouca.com/pt  is owned by Julia Salgueiro, Lda. With headquarters at Avenida do Conde Nº 6381 4465-099 São Mamede de Infesta, registered at the Commercial Registry of Porto under the unique registration number and legal person 506,224,848.

For any clarification related to the website  www.feiradalouca.com  or with these General Conditions of Contract and Use (CGCU) you can contact the Customer Service of Julia Salgueiro, Lda. Through any of the following means:

 

  • Email: info@feiradalouca.com
  • Letter: Julia Salgueiro, Lda. - Avenida do Conde Nº6381, 4465-099 São Mamede de Infesta
  •  Phone: 229011392
  •  Opening hours: from 9:30 am to 7:30 pm every day of the week and from 9:30 am to 1:00 pm on Saturdays.

 

2. Purpose and scope

The present General Conditions of Contract and Use, apply to the visitors of the website  www.feiradalouca.com/pt  , as well as to any commercial transactions carried out through the virtual store  www.feiradalouca.com  available on the same.

Navigation on the website, as well as the purchase of any product on the website www.maisperfumes.com, implies the acceptance of these General Conditions of Contract and Use by the User and the Client.

The  FAIR DISHES  reserves the right to change these General Terms and Conditions and Use without notice, and any posted changes to the site  www.feiradalouca.com/pt

3. Information about content

The reproduction, transfer, distribution or storage of the contents of the website  www.feiradalouca.com/pt   without prior written authorization granted by  FEIRA DA LOUÇA   is prohibited for purposes other than strictly personal use.

A  FEIRA DA LOUÇA  reserves the right to modify at any time the information and commercial offer presented on: Products, prices, promotions, commercial conditions and services.

It is strictly forbidden to introduce links to this website, regardless of the intended purpose, without prior authorization from  FEIRA DA LOUÇA . The use of the www.feiradalouca.com domain   for abusive purposes, and without prior authorization, is subject to appeal by the competent legal means on the part of  FEIRA DA LOUÇA . In the event that you find links on other sites that allow you to access  www.feiradalouca.com/pt , we inform you that  FEIRA DA LOUÇA  has no responsibility for either the provenance of the page or the contents registered on it.

Every effort has been made to ensure that the information presented here is free of typographical errors and whenever these occur,  FEIRA DA LOUÇA will  proceed with the respective correction as soon as possible.

The photographs presented on the website are merely illustrative. As such,  FEIRA DA LOUÇA  recommends that the Client consult the detailed description of the product in order to obtain complete information about the respective characteristics.

In the event that the information presented does not correspond to the actual characteristics of the product, the Customer has the right to terminate the purchase and sale agreement under the applicable legal terms.

Despite your efforts, some Products may have an incorrect price, which is why  FEIRA DA LOUÇA  checks prices whenever processing orders. If the price of the product is lower than the advertised price,  FEIRA DE LOUÇA will  refund the difference. If the price is higher,  FEIRA DA LOUÇA will  inform the Customer of such situation by email and await its decision to accept the new proposal or cancel the order within 15 days from the date on which it was communicated to the Customer.

All contractual information is written in Portuguese, as well as information on articles, communications by email and formalization of the sale.

4. Intellectual and industrial property

All texts, comments, works, illustrations and images reproduced or represented on the website  www.feiradalouca.com/pt are duly protected by the respective copyright, for the whole world. Thus, and under the terms of the Code of Copyright and Related Rights, its use for private purposes will only be authorized, without prejudice to more restrictive provisions contained in the mentioned Code. Any reproduction or total or partial representation of the website  www.feiradalouca.com/pt or all or part of the elements included in it is strictly prohibited, under penalty of recourse to the competent legal means against anyone acting in this way.

Corporate names, brands, as well as any distinctive signs reproduced on the website  www.feiradalouca.com/pt  are protected under the terms of the legal provisions applicable to industrial property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to prior written authorization from the respective owners. The Customer must comply with the general conditions of sale of these Products, FEIRA DA LOUÇA is not responsible   for the improper use that may be made of them.

5. Responsibilities

All products sold on the website  www.feiradalouca.com/pt are in compliance with Portuguese legislation.

The  FAIR DISHES  declines all responsibility in case of violation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the Products he intends to order.

The  FAIR DISHES  is not liable for losses resulting from interference, interruptions, computer viruses, faults or disconnections of the operating system that might prevent temporarily access, navigation or to provide services to users.

6. Obligations of Customers and Users

The Client and the User undertake to comply with and respect these General Conditions of Contract and Use, namely:

  1. To refrain from introducing, storing or disseminating defamatory, obscene, insulting, xenophobic and / or any other content that violate the general principles of law and public order through the website;

  2. Saving, and not disclosing, your password to enter the site in order to prevent third parties from accessing your account at  feiradalouca.com

  3. Not to use false identities;

  4. Providing personal data and the correct addresses so that  FEIRA DA LOUÇA  can properly process orders.

It is thus expressly forbidden to its users to transmit messages or information that is insulting, misleading, defamatory, obscene or that violates, in any way, the right to privacy or the intellectual or industrial property of third parties, as well as the availability of any information that may be harmful to third parties or the website owner.

The  FAIR DISHES  reserves the right to delete the user account which implements any of these.

The Customer is responsible for the accuracy of the data communicated to  FEIRA DA LOUÇA  and undertakes to immediately insert any changes to their FEIRA DA LOUÇA Registration Account   on the website  www.feiradalouca.com/pt .

The  FAIR DISHES  disclaims any liability for any delay or order processing is not possible, particularly in the delivery act, due to error or failure of the data reported by the Customer.

7. Privacy and Protection of Personal Data

In compliance with Law No. 67/98 of 26 October, on the Protection of Personal Data, we inform that the processing of personal data collected on the website  feiradalouca.com  is the responsibility of Julia Salgueiro, Lda. With headquarters at Avenida do Conde Nº 6381, 4465-099 São Mamede de Infesta, NIPC 506.224.848 and registered at the Commercial Registry of Porto under the same number.

The data collected on this site are intended for processing orders and communicating with Customers, processing requests for information and any complaints, statistical analysis, as well as the respective use for the purposes of direct marketing.

The  FAIR DISHES  guarantees the confidentiality of all data supplied by its customers. Notwithstanding  FEIRA DA LOUÇA  proceeding to the collection and processing of data in a safe manner and which prevents its loss or manipulation, using the most improved techniques for this purpose, we inform that the collection in an open network allows the circulation of personal data without conditions security, running the risk of being seen and used by unauthorized third parties.

All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the FEIRA DA LOUÇA database,   you can exercise this right through the following means:

 

  • Letter: Julia Salgueiro, Lda. - Avenida do Conde Nº6381, 4465-099 São Mamede de Infesta

  • Phone: 229011392

  • Opening hours: from 9:30 am to 7:30 pm every day of the week and from 9:30 am to 1:00 pm on Saturdays.

  • Website:  www.feiradalouca.com/pt

The customer expressly authorizes  FEIRA DA LOUÇA to send information about products and services that may be of interest using their personal data for the purposes of direct marketing through any communication channel, namely through the use of email, SMS, MMS or other forms of automatic calling. The  FAIR DISHES  not commercialize or share their customers with third database.

Use of cookies by  FEIRA DA LOUÇA

Cookies are small text files sent by the websites you visit and which are stored on your computer. They are widely used for the operation of websites, or to increase their efficiency, as well as to provide information to website owners.

The  FAIR DISHES  uses cookies to collect information about how visitors use your website. We use the information to create reports and to help us improve the site. Cookies collect information anonymously, including the number of visitors, the sites from which they come and the pages they have visited.

Visitors to our website use different consultation programs and different computers. In order to make your queries as easy as possible, with the technology you are using, we automatically note the type of consultation program (such as Internet Explorer, Netscape) and operating system (Windows, Macintosh) used by a visitor, as well as the domain name of the visitor's Internet service provider. We also collect the total number of visitors to our website, together, to allow us to update and improve it in the most productive way; in this process, no personally identifiable information is extracted. This data allows us to know if there are more visitors preferring certain functions or areas,

Cookie technology helps us to provide content tailored to the interests of visitors. If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or to disable all cookies through your query program (Internet Explorer or Netscape Navigator). (See the Help menu of your referral program to find out the correct way to change or update cookies). If you disable cookies, you may not be able to access some of the functions listed above.

Through their settings, most browsers allow you to have some control over most cookies. For more information on cookies, including to find out which cookies have been installed and how they can be managed and deleted, visit www.allaboutcookies.org.

If you don't want your website visits to be detected by Google Analytics, go to http://tools.google.com/dlpage/gaoptout .

8. Ordering online

To make purchases through the website  www.feiradalouca.com/pt it  is necessary to register as a Customer by filling in the form available online. Once registered, simply insert all items you wish to purchase into the virtual shopping basket. You must follow all the steps of the purchase so that it is successfully completed.

The FAIR DISHES  informs that prices in  www.feiradalouca.com  are exclusive to the online store and may vary prices in the physical store Assorted Online. All promotional campaigns have a limited and exclusive stock for online marketing.

The validation of the purchase order implies that the Customer is aware of and expressly accepts these General Conditions of Contract and Use, available for consultation on the website  www.feiradalouca.com/pt . The data recorded by FEIRA DA LOUCA  constitute evidence of the set of transactions carried out between  FEIRA DA LOUÇA  and the Client. It is the responsibility of  FEIRA DA LOUÇA to  file the electronic document in which the contract is formalized and keep it accessible.

As soon as you finish your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request its change, or even, the cancellation of the purchase made.

For ordering items, it is possible to pay by PayPal, and the customer must identify himself with his username.

When purchasing products sold at  www.feiradalouca.com/pt,  the following payment methods are accepted:

 

  •         ATM reference
  •         Bank transfer
  •         Charging
  •         PayPal

 

The  FAIR DISHES  authorize the Hipay partner / I PAY to broker payments received by ATM reference.

9. Availability of Products

The FEIRA DA LOUÇA product catalog   (online) is independent of the physical store, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing.

The  FAIR DISHES  only processes an order made by a customer after confirmation of the respective payment by the  FAIR DISHES  can not guarantee the availability of articles by the beginning of that process. In the purchase process, the Customer finds the estimated shipping date: 24h / 48h (after shipping); 2 to 4 days or 1 to 2 weeks. In addition to the estimated shipping time, the shipping time depends on the chosen carrier, as well as the destination of the order.

The  FAIR DISHES  only does shipping on weekdays. In this way, neither weekends nor holidays are counted for the estimated delivery of orders. In any case, the estimated delivery dates are indicative only.

If there is no availability of any product ordered, and after contacting the supplier inquiring about the possibility of replacing the missing item,  FEIRA DA LOUÇA will  contact the customer if the delivery time or the price of the item changes and the order only will continue after consent given by the customer.

In case of absolute unavailability of  stock  of the ordered product,  FEIRA DA LOUÇA  may propose to the Customer the supply of a product of equivalent quality and price, if any, and in this case, the order will only continue after the consent given by the customer.

In case of absolute unavailability of  stock  of the ordered product, and it is not possible to propose to the Customer any product of equivalent quality and price or if he has not given his consent to change the order initially made,  FEIRA DA LOUÇA will  proceed with the refund of the amounts paid by the Customer, within a maximum period of 14 (fourteen) days after notification of the cancellation.

Any delay in the shipment of items, in view of the estimated dates presented, does not entitle the Customer to any compensation.

10. Shipping costs

Shipping costs to Mainland Portugal and Islands

CTT REGISTERED MAIL

Shipping costs to mainland Portugal
Deliveries in 24h / 48h 
Weighing less than 500Gr with a total cost of 3.90 € 

CTT NATIONAL ORDER - TRANSITIONAL SALES

Shipping Costs for Madeira and Azores

Deliveries in 7 to 12 business days.

Weighing more than 10Gr up to a maximum weight of 128Kg.

Costs vary between € 14.90 and € 89.90 according to weight.

DHL PARCEL

Shipping costs to mainland Portugal

Deliveries in 24h / 48h 

Weighing more than 10Gr up to a maximum weight of 301Kg.

Costs vary between € 4.90 and € 69.90 according to weight.

If you choose to send the collection, it will have an additional cost of € 3.

 

Shipping costs to mainland Spain

CHRONOPOST CLASSIC IBÉRICO

Deliveries in 3 working days.

Weighing more than 10Gr up to a maximum weight of 98Kg.

Costs vary between 17.00 € and 217.00 € according to weight.

 

Shipping Costs for the European Continent

CHRONOPOST CHRONO CLASSIC

Deliveries in 3 to 6 working days.

Weighing more than 10Gr up to 98Kg.

Costs vary between 19.00 € and 329.00 € according to the weight and the country to which the shipment is made.

DHL FREIGHT

Deliveries in 3 to 6 working days.

Weighing over 98Kg up to 184Kg.

Costs vary between 175.00 € and 250.00 € depending on the weight and the country to which the shipment is made.

DHL FRETE - 1 EUROPALETE

Deliveries in 7 working days (delivery will be made in 1 europallet)

Weighing over 184Kg up to 355Kg.

Costs vary between € 265.00 and € 385.00 according to weight and country to which the shipment is made.

DHL FRETE - 2 EUROPALETES

Deliveries in 10 working days (delivery will be made in 2 europallets)

Weighing more than 355Kg up to a maximum weight of 608Kg.

Costs vary between € 373.00 and € 576.00 according to the weight and the country to which the shipment is made.

11. Cancellations, exchanges and returns

The following terms and conditions are only applicable to purchases made at  www.feiradalouca.com/pt

The Customer may cancel his order at any time until delivery, with the right to a refund of all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise his right of free resolution under the terms legally provided for and indicated below, namely, in Decree-Law no. 24/2014, of 14 February.

Failure to pay the order within 4 days following the date on which it was definitively placed implies automatic cancellation of the same.

Under the terms of Decree-Law no. 7/2004 of 7 January (with the changes conferred by Decree-Law no. 62/2009, of 10 March and by Law no. 46/2012, of 29 de Agosto), regarding electronic commerce,  FEIRA DA LOUÇA   reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of the Sortido computers as well as when the contract proposal arrives deformed at its destination and the error concerns an essential element of the contract.

Within the scope of its Customer Satisfaction Policy, and in accordance with the applicable legislation,  FEIRA DA LOUÇA  allows the exchange or return (resolution of the contract) of articles, within 30 days from the date of receipt by the Customer, without payment of compensation and without the need to state the reason.

The Customer has the right to terminate the contract without incurring any costs within 30 (thirty) days from the day following the day: (i) in which the Customer or a third party appointed by him, other than the carrier, acquires possession of the good or in the case (ii) in which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last good when the consumer has ordered several goods in a single order and the goods are delivered separately.

In order to exercise its right of free resolution, the Customer must communicate, at the physical store Assorted Online or at the Customer Service  feiradalouca.com/pt  to the contacts indicated above in Condition 7, of its decision to terminate this contract by means of an unambiguous statement (for example, letter sent by post, fax or e-mail).

For the period of free resolution to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent to  FEIRA DA LOUÇA  before the end of the resolution period.

In the event of termination of this contract, all payments made, including delivery costs, will be refunded to the Client (with the exception of additional costs resulting from the possible choice of a shipping method other than the least costly normal shipping method offered by  FEIRA DA LOUÇA ), without undue delay and, in any case, at the latest within 14 (fourteen) days from the date on which  FEIRA DA LOUÇA  is informed of the Client's decision to terminate this contract.

In order to speed up the refund process, in the case of amounts paid by transfer with the indication of the associated NIB / IBAN, the refund will be made to the same payment method. In the case of amounts paid through Multibanco without the indication of the associated NIB / IBAN, the refund will be made via bank transfer unless expressly agreed otherwise by the latter.

If the customer wants another form of reimbursement, he must, for this purpose, contact us through our telephone number of  FEIRA DA LOUÇA , within a maximum period of 7 days from the date on which  FEIRA DA LOUÇA  was informed of his decision to terminate the contract.

The  FAUÇA DE LOUÇA  now informs you that you can withhold the refund until you have received the returned goods, or until the customer presents proof of shipment of the goods, whichever comes first.

The Client must return the goods without undue delay and no later than 14 (fourteen) days from the day he informed  FEIRA DA LOUÇA  of the free termination of the contract, considering that the same is respected if the Client returns the goods before the expiry of this period of 14 (fourteen) days.

The Client has to bear the costs of returning the goods in full in the event of exercising the right of free termination of the contract. In the case of the return of goods that by their nature cannot normally be returned by mail, the Customer must bear the direct costs of that return, which are associated with the shipping costs that appear in the cost table for shipping orders.

If you wish to exchange items, the Customer can go to the Sortido store, or contact Customer Support at  feiradalouca.com/pt , which will provide you with all the information about the exchange process. The Customer should not, under any circumstances, send   the articles to FEIRA DA LOUÇA without having made a previous contact as they will not be received.

When returning and exchanging items, the Customer must respect the following conditions:

 

  • Return of items in good condition, with complete original packaging and accompanied by the respective original invoice;
  •  Exchanges or returns of batteries, memory cards, health, hygiene and personal care items are not accepted, unless there is a lack of compliance. The telephone support services contracted by Customers are not subject to refund of the amounts paid;
  •  Exchanges or returns of articles made according to Customer's specifications or manifestly personalized are not accepted.
  •  In accordance with the provisions of Decree-Law no. 24/2014, of 14 February,  FEIRA DA LOUÇA  informs its Clients that in order to exchange or return items, they must be in perfect condition, in their original packaging. and with all accessories included, and must be accompanied by the respective proof of purchase or the original invoice.

 

The  FAIR DISHES  does not accept the return or exchange items after use.

After contacting Customer Support  feiradalouca.com/pt . and given the return instructions, you can send us the item properly packed, with original packaging to the following address:

 

  •         Customer Support  feiradalouca.com/pt
  •         Avenida Do Conde Nº 6381
  •         4465-099 São Mamede de Infesta

 

All items will be checked upon arrival at our service and only those who respect the return conditions will be accepted for exchange or return.

In case of return, if the Customer chooses to refund the amount,  FEIRA DA LOUÇA informs that:

 

  • The refund is made by bank transfer. In case of return of an item paid with Paypal the amount will be refunded by the same platform. In the case of payment by Multibanco,  FEIRA DA LOUÇA  asks the Client to provide him with a NIB so that the return can take place more quickly.
  •  In the event of having received damaged items or with technical problems,  FEIRA DA LOUÇA will  schedule the collection of them at the location you indicate, in the same shipping area as the original order, without any charges to the Customer.
  •  The refund will only be made after checking the condition of the product.

 

The  FAIR DISHES  reserves the right not to accept items that do not meet these conditions.

13. Governing Law

All purchases made on the website  www.feiradalouca.com/pt  are subject to Portuguese legislation. Any conflict or divergence in the interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.

If the Client is outside of mainland Portugal,  FEIRA DA LOUÇA  hereby informs that any judicial process must be referred to the Portuguese Courts.

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